Routine, Urgent & Emergency Requests
What to expect when submitting an online routine work request:
At the beginning of each workday all web generated requests are reviewed and the process of scheduling repairs begins.
Definition of Emergency, Urgent, and Routine Service Orders
What is an Emergency Service Order?
An emergency condition exists when there is an immediate threat to life or property such as a natural gas leak, a water line rupture, an activating smoke or carbon monoxide alarm, etc.
What is an Urgent Service Order?
An urgent condition exists when there is no immediate threat to life or property, but if the problem is not corrected in a timely manner it may become an emergency condition. Examples are a clogged sink, a clogged toilet, all stove burners not operating, etc.
What is a Routine Service Order?
A routine service order is any task which does not meet the definition of emergency or urgent. Examples are loose door knobs, loose screws or hinges, torn window screens, etc.