Performance Feedback Process
Atlantic Marine Corps Communities desires to work out any disputes with residents amicably and to a satisfactory resolution. In the event a resident dispute should arise, residents are encouraged to solicit your Community Center staff, Director of Operations/Director of Property Management, Regional Director of Operations, Asset Management/Project Director and the Military Housing Office or local Command. Requests for resident moves will not be entertained as a result of a resident dispute. Atlantic Marine Corps Communities will engage the local Military Housing Office, Service Member’s chain of command and the Installations. AMCC reserves the right to terminate all parties for continued disputes that substantially interfere with the right to quiet enjoyment of other residents in the community.
Please use the "Contact Us" button located on the top right panel to email us about an opportunity to improve your satisfaction.
Below is an explanation of the issue resolution process.
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AMCC Resident Resolution Process
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Resident Concern or Issue
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Resident addresses issue with local Community Management Staff
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If issue can not be resolved at this level, it is elevated to the appropriate Operations Director and/or Director of Property Management
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If the issue can not be resolved at the Regional Director of Property Management level, then it is elevated to the Asset Manager/Project Director (Owner of Project)
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At any point, Residents can engage their local Installation Military Housing Office.
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The goal is to resolve all issues at the lowest level in a timely manner.
If necessary, AMCC will work with its local Navy/Marine Corps partners including the Military Chain of Command to resolve the issue throughout the resolution process, as quickly as possible.
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Dispute Resolution Procedures
Atlantic Marine Corps Communities (AMCC) will work with residents to resolve concerns and problems. If terms of the Resident Occupancy Agreement or policies in the “Atlantic Marine Corps Communities Resident Guide & Community Standards Handbook” are not followed, the resident will be advised of the violation through verbal notification, citation or letter.
To learn more about resolving policy violations or other disputes, select a link from the menu on the left. If you have any questions about the policy or process, please contact your community manager.
Resolving Policy Violations
If terms of the Resident Occupancy Agreement or policies in the resident guide that are not followed, the resident will be advised of the violation through verbal notification, citation or letter. If necessary, a meeting with the resident can be scheduled as soon as possible to resolve all issues and to clarify any misunderstandings. Any necessary follow-up letters that may result in termination of residency are sent to the resident and to the Service Member’s Command, and the Military Housing Office.
If an issue cannot be resolved, either Atlantic Marine Corps Communities or the resident may elect to escalate the dispute to include higher ranking AMCC representatives, the Military Housing Office, and/or the Service Member’s Command. Click here to view the procedures.