Before You Call
Atlantic Marine Communities at Westover offers the convenience of online service requests for routine repairs from residents who have a signed Permission to Enter (PTE) on file with the community center office. As of July 2012 AMC will no longer be accepting verbal Permission to Enters over the phone. You must visit our community center office and fill out a Permission to Enter form which will be kept in your resident file. If you already had a general Permission to Enter on file before July 10th, 2012 you are not required to fill out another. If at any time you would like to make a change to your Permission to Enter preference please visit the community center.
If you meet these criteria, please proceed to submit an online request. We look forward to serving you!
For emergency or urgent requests, please contact our 24-hour maintenance call center at 413-331-3205. For all life-threatening emergencies, please dial 9-1-1. To submit a PTE for future online service requests, please visit your community center office.
Definition of Emergency, Urgent, and Routine Service Requests
What is an emergency service request?
An emergency condition exists when there is an immediate threat to life or property such as a natural gas leak, a water line rupture, an activating smoke or carbon monoxide alarm, etc.
What is an urgent service request?
An urgent condition exists when there is no immediate threat to life or property, but if the problem is not corrected in a timely manner it may become an emergency condition. Examples are a clogged sink, a clogged toilet if you have more than one toilet in the home, all stove burners not operating, etc.
What is a routine service request?
A routine service request is any task which does not meet the definition of emergency or urgent. Examples are torn window screens, interior door repair, vertical blind repair, etc.